Return And Refund Policy

Return and Refund Policy

At AL-HADI STORE, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase of our Home, Kitchen, or Decor products, we are here to help.

1. Return Window

  • We accept returns within 2 days of delivery.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

  • Items marked as clearance or final sale.

  • Products that show clear signs of use, missing original parts/tags, or damage not caused by our error.

3. Damaged, Defective, or Wrong Items

  • If you receive a damaged, defective, or incorrect item, please contact us immediately (within 1 hours of delivery) with your order number and photo/video proof of the damage. We will process a replacement or full refund at no extra cost to you.

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Cash on Delivery (COD) Orders: Approved refunds will be transferred via online bank transfer, EasyPaisa, or JazzCash.

  • Prepaid Orders: Approved refunds will be credited back to your original payment method within 5-7 business days.

5. Return Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning items (unless the item arrived damaged or defective). Shipping costs are non-refundable.

6. Contact Us For any questions regarding returns and refunds, please reach out to us at:

  • Email: hadiiiawaaan567@gmail.com